The casinogamesonline VIP program has five tiers in total — Bronze, Silver, Gold, Platinum, and Diamond. VIP points are earned at a fixed rate on every bet placed, and your tier is determined by the total points you accumulate.
Bronze tier — you're enrolled automatically upon registration, with 3% weekly cashback and standard withdrawal limits applied. Silver At this tier, you get 5% cashback and access to dedicated support. Gold At this tier, you get 8% cashback, higher withdrawal limits, and a monthly special bonus. Platinum tier includes 10% cashback, faster withdrawal processing, and access to exclusive tournaments. Diamond At this tier, you get a dedicated account manager, the highest cashback rate, and custom promotion offers.
You can convert points into bonus balance. Your current point balance and how far you are from the next tier are both visible from your account dashboard.
Bronze tier — you're enrolled automatically upon registration, with 3% weekly cashback and standard withdrawal limits applied. Silver At this tier, you get 5% cashback and access to dedicated support. Gold At this tier, you get 8% cashback, higher withdrawal limits, and a monthly special bonus. Platinum tier includes 10% cashback, faster withdrawal processing, and access to exclusive tournaments. Diamond At this tier, you get a dedicated account manager, the highest cashback rate, and custom promotion offers.
You can convert points into bonus balance. Your current point balance and how far you are from the next tier are both visible from your account dashboard.
casinogamesonline offers two separate options — a temporary break and permanent closure.
Temporary Break (Self-Exclusion): Enable self-exclusion from the Responsible Gaming section in your account settings. You can deactivate your account for 7 days, 30 days, 90 days, or 6 months. During this period, logging in will not be possible, and the exclusion cannot be cancelled before it expires.
Permanent Closure: To permanently close your account, contact support via live chat or email. Withdraw any remaining balance before closure. You don't need to give a reason — simply submit the request and it will be processed within 24 to 48 hours.
In both cases, identity verification may be required before the account can be reopened. If you run into any issues, the support team is available to assist you in Bangla.
Temporary Break (Self-Exclusion): Enable self-exclusion from the Responsible Gaming section in your account settings. You can deactivate your account for 7 days, 30 days, 90 days, or 6 months. During this period, logging in will not be possible, and the exclusion cannot be cancelled before it expires.
Permanent Closure: To permanently close your account, contact support via live chat or email. Withdraw any remaining balance before closure. You don't need to give a reason — simply submit the request and it will be processed within 24 to 48 hours.
In both cases, identity verification may be required before the account can be reopened. If you run into any issues, the support team is available to assist you in Bangla.
The minimum withdrawal amount at casinogamesonline is ৳500. After submitting a withdrawal request, processing typically takes 2 to 24 hours — though if your KYC verification is already complete, most requests are processed within 2 to 6 hours.
Steps: Log in to your account → Go to the Wallet or Cashier section → Select Withdrawal → Choose the amount and payment method (bKash/Nagad/Rocket) → Confirm the number and submit.
A few things to keep in mind: if the wagering requirements on an active bonus haven't been met, your withdrawal may be held. The maximum daily withdrawal limit varies depending on your VIP tier. KYC verification must be completed before your first withdrawal. Withdrawals must be made to the same number used for the deposit.
Steps: Log in to your account → Go to the Wallet or Cashier section → Select Withdrawal → Choose the amount and payment method (bKash/Nagad/Rocket) → Confirm the number and submit.
A few things to keep in mind: if the wagering requirements on an active bonus haven't been met, your withdrawal may be held. The maximum daily withdrawal limit varies depending on your VIP tier. KYC verification must be completed before your first withdrawal. Withdrawals must be made to the same number used for the deposit.
All Current Promotions & Offers Latest Promotions All listed together on the page. It's typically updated multiple times a week — and even more frequently during special occasions such as major cricket tournaments or Eid offers.
Personalized offers are also visible on your dashboard while logged in — these are customized based on your play style and VIP tier. If you're subscribed to promotional emails, new offers will be sent directly to your inbox.
Each promotion shows its expiry date and full terms alongside the offer. It's worth reading the terms before claiming anything — especially the wagering requirements.
Personalized offers are also visible on your dashboard while logged in — these are customized based on your play style and VIP tier. If you're subscribed to promotional emails, new offers will be sent directly to your inbox.
Each promotion shows its expiry date and full terms alongside the offer. It's worth reading the terms before claiming anything — especially the wagering requirements.
To receive the welcome bonus automatically, make your first deposit after registering. Once the deposit is confirmed, the bonus is usually credited to your account within a few minutes.
Step by Step: 1) Complete your registration at casinogamesonline. 2) Make your first deposit from the Cashier section (minimum amount as per the promotion terms). 3) If you have a promo code, enter it at the time of deposit — entering it later may not work. 4) Once the deposit is confirmed, the bonus will appear in your balance.
Keep in mind — the welcome bonus is available only once, on your first deposit. Bonuses come with wagering requirements, meaning you'll need to place bets totalling a specific multiplier of the bonus amount before winnings from it can be withdrawn — for example, 20x means 20 times the bonus amount. Check the latest promotions page for the current bonus amount and full terms.
Step by Step: 1) Complete your registration at casinogamesonline. 2) Make your first deposit from the Cashier section (minimum amount as per the promotion terms). 3) If you have a promo code, enter it at the time of deposit — entering it later may not work. 4) Once the deposit is confirmed, the bonus will appear in your balance.
Keep in mind — the welcome bonus is available only once, on your first deposit. Bonuses come with wagering requirements, meaning you'll need to place bets totalling a specific multiplier of the bonus amount before winnings from it can be withdrawn — for example, 20x means 20 times the bonus amount. Check the latest promotions page for the current bonus amount and full terms.
There are a few common reasons an account may be locked at casinogamesonline — multiple incorrect password attempts, pending KYC verification, security-related flags, or an active self-exclusion.
Check first: Check your email inbox for any messages about the account lock. If you've forgotten your password, click the "Forgot Password?" link on the login page to reset it — a link will be sent to your registered mobile number or email.
If the issue isn't resolved: Contact support via live chat. Provide your registered name, mobile number, and date of birth for identity verification and your account will be unlocked — usually within 15 to 30 minutes. If the lock is security-related, additional verification may be required.
Check first: Check your email inbox for any messages about the account lock. If you've forgotten your password, click the "Forgot Password?" link on the login page to reset it — a link will be sent to your registered mobile number or email.
If the issue isn't resolved: Contact support via live chat. Provide your registered name, mobile number, and date of birth for identity verification and your account will be unlocked — usually within 15 to 30 minutes. If the lock is security-related, additional verification may be required.
KYC (Know Your Customer) verification is a mandatory one-time process that must be completed before your first withdrawal. Once done, you won't need to do it again.
What You'll Need:
1) Identity verification: a clear photo of your National ID (NID) or passport — both front and back.
2) Address verification (in some cases): A utility bill or bank statement clearly showing your name and address — issued within the last 3 months.
3) Payment method verification: A screenshot of your bKash/Nagad/Rocket account clearly showing your account number and name.
How to Submit: Upload directly from the verification section in your account settings, or send via live chat. Make sure the image is clear, all four corners are visible, and the document has not expired.
Verification is usually completed within 24 to 48 hours. During busy periods, it may take up to 72 hours. Once verified, you'll receive a confirmation email.
What You'll Need:
1) Identity verification: a clear photo of your National ID (NID) or passport — both front and back.
2) Address verification (in some cases): A utility bill or bank statement clearly showing your name and address — issued within the last 3 months.
3) Payment method verification: A screenshot of your bKash/Nagad/Rocket account clearly showing your account number and name.
How to Submit: Upload directly from the verification section in your account settings, or send via live chat. Make sure the image is clear, all four corners are visible, and the document has not expired.
Verification is usually completed within 24 to 48 hours. During busy periods, it may take up to 72 hours. Once verified, you'll receive a confirmation email.